T: 0845 03456 44
E: enquiries@direction.org.uk

Employee Assistance Programme (EAP)


What is an Employee Assistance Programme (EAP)?

An employee assistance programme (EAP) is an employee benefit that provides your team with support on issues that might be impacting on their mental health and their performance at work. Having an EAP in place let’s your staff know that they are valued and can help your organisation reduce absenteeism and improve staff retention.

direction’s EAP provides confidential, external counselling for personal or work-related problems and can help to prevent them from developing and leading to absence from work. Our services are delivered by accredited counsellors who specialise in a wide range of concerns.

Counselling offers a safe, confidential space where people can discuss and explore their difficulties. Our counsellors provide support to help people find a way to move forward that feels right them and bring long term changes.

We offer a range of membership packages which can be tailored to suit the needs of your organisation. We can also offer a flexible, ad-hoc service.

What can an EAP help with?

EAP can support with a range of topics including, but not limited to:

  • Bereavement and grief
  • Depression
  • Stress and anxiety
  • Lack of motivation
  • Low self-esteem and lack of confidence
  • Professional and personal relationship difficulties
  • Addiction
  • Trauma/PTSD

Membership packages


Below is a table of the individual packages we offer. We would be delighted to discuss your requirements and tailor the package to suit your organisation and budget, so please contact us.

Services available to members of the Employee Assistance Programme:




1. Initial consultation within 7 days of first contact

2. Face to face, telephone and/or email individual counselling

3. Daytime, evening and weekend appointments

4. 10% off our training courses (These cover practical, work-related topics such as Stress Management, Essential Listening Skills, Communication Skills for Managing Relationships, and Assertiveness.)

5. Counselling provided within 30 minutes radius of your workplace

6. No telephone charges for telephone counselling sessions

7. Counselling available throughout the year and during most holiday periods

8. Self referral and/or organisational referral

9. Customer receives copies of evaluation forms completed by members of staff with respect to client anonymity and confidentiality

10. An annual presentation about counselling to customer’s supervisory and managerial staff

11. Report of staff attendance with regards to client confidentiality

12. General statement of progress of staff members

13. Opportunity to meet bi-annually with direction counselling and training to review and re-evaluate the employee assistance programme

14. Statistical feedback on referrals

15. A bi-annual report

16. Where trends are identified within an organisation feedback of recommendations and solutions will be offered

17. Consultancy and general advice to you, including support for managers dealing with difficult and sensitive situations

18. Telephone number given to clients for direct access to a counsellor

19. Face to face couple counselling

20. Up to 3 presentations each year to organisation’s staff about our EAP, what counselling is, how counselling can help, what we offer and different forms of counselling. This will also give staff an opportunity to meet with us and ask questions about our services.

Dealing with debt?


In addition, all of our membership packages include anonymous and confidential debt advice via our expert debt partners PayPlan.

PayPlan will listen to and understand an individual’s situation and will offer free debt advice, support, knowledge and a solution to anyone struggling with debts. Their goal is to help people take charge of their debt, so they can focus on living again.

Our Clients

client logos at direction, scotland.