Direction Nov 2019-123 (1)Direction Nov 2019-123 (1)


Having been recommended by another organisation that had utilised our training for supervisory and management staff, TAG contacted us and requested six bespoke half-day training modules to be delivered by direction.

The organisation, which is dedicated to helping children, adults and their carers with support needs and learning disabilities, was looking to support existing staff to develop leadership skills specifically tailored to their needs in the helping professions.  Continual changes within the organisation and care sector also meant that staff needed the skills to cope with the demands and challenges created by these changes and to develop their managers into leaders.


direction delivered specific modular half-day workshops, tailored to both staff and organisational needs, along with ongoing support during and after the managerial training.  Issues addressed were: Training in Change and Transition; Building Resilience; Using Counselling Skills in the Workplace; Assertiveness – Dealing with Difficult Conversations; Teambuilding and Self Care. Aftercare included some one-to-one mentoring, resources and support for all staff.


The managers gained confidence as leaders and developed the skills necessary to conduct difficult conversations and deal with difficult workplace issues. direction encouraged them to believe in themselves and to step up to being strong, compassionate leaders. With direction’s inspiration and guidance they can now lead with commitment, ambition and courage to the benefit of all – their teams, service users and The Action Group.


“direction was instrumental in the process of positive change.” – HR Manager

“Angie was inspiring throughout these sessions which were organised and delivered to a high standard and covered a wide range of skills important for our leaders’ development.  

We also worked in partnership with Angie with our learning and development team to develop a digital course, on our Learning Management training system, to support wellbeing which is available to all our staff.” – Danielle Hayward, Deputy CEO