T: 0845 03456 44
E: enquiries@direction.org.uk

Terms and Conditions

Terms and conditions for the provision of services to customers by the direction website.

1 The Services

The services to be provided by the direction website to which these terms and conditions relate are set out below. In entering our site you as a user are accepting our terms and conditions. These terms and conditions may be changed or updated at any time. Regular viewing of this page is recommended.

2 Training sessions

Confirmation of booking
Your booking will not be confirmed until both the booking form and the payment has been received by direction. You can either pay online by credit or debit card or you can print a booking form and post it along with a cheque. All bookings are subject to availability.

Availability of places

all bookings are subject to the availability of places


If any work is cancelled or postponed then the Customer will be liable to charges as set out below: –
Cancellation within 14 days – payment required in full.
Cancellation within 14-21 working days – 50% of payment to be met.
Cancellation within 21-28 working days – 25% of payment to be met.
Cancellation outwith 29 working days or postponement – any costs incurred by direction to be met as agreed at time of cancellation.

The customer will reimburse direction for any expenses already incurred.

2a Training sessions help

If you have any queries about the booking process or about the event you are booking please contact the event administrator for that event. Their contact details can be found on the event details information page. They will be available during office hours Monday to Friday.

3 direction Publications – payments / returns / delivery

Priced publications must be fully paid for before they can be despatched. Payment can be made either by cheque (crossed and made payable to direction Publications) or you can purchase them online by credit or debit card.

For urgent requirements please ask about the Express Delivery Service.

Normal delivery is within 5 working days from when the order was placed. A next day order will be delivered the following working day provided the order is placed before 3pm.

We can only accept returns if items are returned to direction Publications in good order and within 28 working days.

3a direction Publications Help

If you have any queries about publications please contact us:

By Post: Enquiries, direction, 7a Haddington Place, Edinburgh, EH7 4AE
Tel: 0845 03456 44
Email: enquiries@direction.org.uk

4 Other terms and conditions

For more terms and conditions relating to this site please see:
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