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T: 0845 03456 44
E: enquiries@direction.org.uk

Listening Skills

This workshop is designed to help your staff understand and practice the skills required to be an effective listener.

 

Course Contents:
  • External and internal barriers to listening
  • What makes a good effective listener
  • What makes a bad ineffective listener
  • Explore the 3 Core conditions – Empathy, Acceptance, Genuineness

All of our training provides a combination of theory with practical group and individual exercises. All attendees with receive course booklets, a completion certificate and follow up communication with relevant resources and information to help them continue with their personal development.

For more information get in touch here.