T: 0845 03456 44
E: enquiries@direction.org.uk


Helping your team understand assertiveness and learn the tools to implement it.

Used effectively, assertiveness lets you clearly communicate your needs, wants and opinions in a way which is considerate of others.


Our assertiveness course is designed specifically for the workplace, delivered by direction’s highly experienced trainer, to help your team members build confidence, increase their assertiveness, communicate more effectively and learn how to handle difficult situations in a constructive manner.

After completing our training course, participants will:

  • Understand what assertiveness is and what assertiveness is not.
  • Know the difference between assertive, aggressive, manipulative and passive behaviour.
  • Be able to identify their own current level of assertiveness and how to develop this.
  • Feel more confident when dealing with difficult situations in the workplace.
  • Understand the importance and effect of different styles of communication including non-verbal/body language.
  • Learn how to give and receive feedback in an assertive manner to achieve positive results.


All participants will be provided with a certificate on completion of the training.


Following the training, all participants will be asked to complete an evaluation form, the information from which will be collated and given to the organiser/manager.

For more information get in touch here.