T: 0845 03456 44
E: enquiries@direction.org.uk

Employee Assistance Programme (EAP)

A completely confidential, external counselling service which staff can rely on.

Life can be stressful and at times a member of staff can be struggling with anxiety, depression, bereavement, debt or a range of other challenges, with no idea where to turn.

Often, they may not wish to speak to colleagues, HR, or anyone at work for fear it may affect their employment record.

In response to this, we have developed a special Employee Assistance Programme which offers your staff a completely confidential, external counselling service which they can rely on when they need.

The service is delivered by our highly trained counsellors, and crucially, the programme is completely external to your organisation.

This means that staff can use the service safe in the knowledge that nothing will appear on their employee record. EAP is a powerful management tool, which can give your organisation a competitive advantage. It can also help your organisation reduce absenteeism, save costs and help you retain staff.

This service is offered to organisations via a range of membership packages, or on a one-off basis.

Dealing with debt?

In addition, all of our membership packages include anonymous and confidential debt advice via our expert debt partners PayPlan.

PayPlan will listen to and understand an individual’s situation and will offer free debt advice, support, knowledge and a solution to anyone struggling with debts. Their goal is to help people take charge of their debt, so they can focus on living again.

Membership packages

Below is a table of the individual packages we offer. We would be delighted to discuss your requirements and tailor the package to suit your organisation and budget, so please contact us.

Services available to members of the Employee Assistance Programme:




1. Initial consultation within 7 days of first contact

2. Face to face, telephone and/or email individual counselling

3. 24hr answering service

4. Daytime, evening and weekend appointments

5. 10% off our training courses (These cover practical, work-related topics such as Stress Management, Essential Listening Skills, Communication Skills for Managing Relationships, and Assertiveness.)

6. Counselling provided within 30 minutes radius of your workplace

7. No telephone charges for telephone counselling sessions

8. Counselling available throughout the year and during most holiday periods

9. Self referral and/or organisational referral

10. Customer receives copies of evaluation forms completed by members of staff with respect to client anonymity and confidentiality

11. An annual presentation about counselling to customer’s supervisory and managerial staff

12. Report of staff attendance with regards to client confidentiality

13. General statement of progress of staff members

14. Opportunity to meet bi-annually with direction counselling and training to review and re-evaluate the employee assistance programme

15. Statistical feedback on referrals

16. A bi-annual report

17. Where trends are identified within an organisation feedback of recommendations and solutions will be offered

18. Consultancy and general advice to you, including support for managers dealing with difficult and sensitive situations

19. Telephone number given to clients for direct access to a counsellor

20. Face to face couple counselling

21. Up to 3 presentations each year to organisation’s staff about our EAP, what counselling is, how counselling can help, what we offer and different forms of counselling. This will also give staff an opportunity to meet with us and ask questions about our services.