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Negotiation Skills

Aim

To enable participants to apply negotiation skills to shape and direct their relationships with their teams, managers, customers and suppliers.

Learning Objectives

At the end of this workshop attendees will be able to:

	Understand the key stages in the negotiation process
	Adopt a systematic approach to planning and conducting negotiations
	Appreciate the impact of influencing style and the need for flexibility of approach in negotiations
	Practise techniques and skills required for successful negotiation

Learning Outcomes

When they return to the workplace participants will be able to:

• Recognise when and where to negotiate and when not to negotiate
• Apply the negotiation structure of Prepare-Debate-Propose-Bargain
• Effectively use sticks and carrots
• Appreciate where the other party are coming from
• Recognise the differences between bedfellows, adversaries, opponents and allies
• Know how and when to ask the most effective questions
• How to aim for and achieve a win: win outcome

The course is led by an experienced trainer and is backed up by a course booklet, group and individual practical exercises. An evaluation form is given to participants on completion of the course. A certificate is also given to participants for recognition of course attendance.

A free 30 minute follow-up consultation is offered to course participants to re-evaluate and review course work, if required.

Course duration One day