Negotiation Skills

This highly effective training course will enable participants to apply negotiation skills to shape and direct their relationships with their teams, managers, customers and suppliers.

After completing the training course, participants will:

• Recognise when and where to negotiate and when not to negotiate
• Apply the negotiation structure of Prepare-Debate-Propose-Bargain
• Effectively use sticks and carrots
• Appreciate where the other party are coming from
• Recognise the differences between bedfellows, adversaries, opponents and allies
• Know how and when to ask the most effective questions
• How to aim for and achieve a win: win outcome