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Basic Skills in Counselling

This skilful and informative one-day course is designed for people who would like to improve their listening skills to build on their professional working relationships such as employee relations, behavioural coaching, networking, interviewing, performance management and appraisals.

After completing the course, participants will:

	Have an understanding and ability to recognise the skills of an effective listener
	Recognise the different interpretations of non-verbal communication
	Recognise barriers which can affect listening
	Have developed the ability to deal sensitively and effectively with difficult situations
	Gain a greater understanding of others and themselves
	Improve their personal development and knowledge through course work and interaction with others.

Course contents

• Looking at our role as listeners
• Internal and external barriers to good communication
• Body language
• The three core conditions of counselling:
- Empathy
- Acceptance
- Genuineness

• Active listening skills
- Paraphrasing
- Reflecting
- Prompts and open questions
- Summarising
- Responding to silences

• Fun exercises and interactive role-play

The course is led by an experienced trainer and is backed up by a course booklet, video, group and individual practical exercises. An evaluation form is given to participants on completion of the course. A certificate is also given to participants for recognition of course attendance.

A free 30 minute follow-up consultation is offered to course participants to re-evaluate and review course work, if required.

Course duration One day