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Assertiveness

This inspiring and enjoyable course will help you develop your own abilities of being Assertive and give you the skills to challenge others in an effective and constructive way. People who find it difficult being assertive will benefit greatly from this popular course.

After completing the course, participants will:

	Recognise what assertiveness is and what assertiveness is not
	Be able to identify and be aware of our own understanding of assertiveness
	Know the way in which body language affects verbal messages and to practise assertive non-verbal communication
	Improve good and effective negotiation skills
	Assert our ability to challenge so it can help others examine their behaviours, attitudes and thoughts constructively
	Learn how to give and receive feedback more assertively
	Have explored and developed assertiveness skills

Course contents

• Understand the difference between assertiveness, aggressiveness, passivity and
• being manipulative
• Assertive responses
• Assertive body language
• 6 steps on becoming more assertive
• How to negotiate skilfully
• Developing our challenging skills
• Look at how to give and receive feedback through CORBS: clear, owned, regular,
• balanced and specific which can enhance our assertiveness
• Fun exercises and interactive role-play

This course is led by an experienced trainer and is backed up by a course booklet, group and individual practical exercises. A certificate is given to participants for recognition of course attendance and a free 30 minute follow-up consultation is offered to course participants to re-evaluate and review course work, if required.

Course duration One day