Assertiveness - Dealing with Difficult Situations

This inspiring and enjoyable training course will help you develop your own abilities to deal with difficult situations, be assertive and give you the skills to challenge others in an effective and constructive way. People who find it difficult being assertive will benefit greatly from this popular course.

After completing the training course, participants will:


Recognise what assertiveness is and what assertiveness is not.

Be able to identify and be aware of their own understanding of assertiveness.

Know the way in which body language affects verbal messages and to practise assertive non-verbal communication.

Deal with difficult situations at work.

Improve good and effective negotiation skills.
Assert their ability to challenge so it can help others examine their behaviours,attitudes and thoughts constructively.
Learn how to give and receive feedback more assertively.